Homeworkhelp.com :: Privacy statement

Privacy statement

Privacy statement

HOMEWORKHELP.COM PRIVACY POLICY
Last Updated: September 14, 2011


H4 Digital, Inc. ("Homeworkhelp.com") has created this privacy policy (the “Policy”) to explain our privacy practices so you will understand when and how personal information is collected, used, disclosed and protected with respect to members of the Homeworkhelp.com, located at www.homeworkhelp.com (the “System”).

By visiting Homeworkhelp.com, joining AccuLive Tutoring Club, or using the System, you consent to the privacy practices described in this Policy, as modified from time to time by us. Therefore, you should carefully review this policy so you understand our data privacy practices.

UPDATING THIS POLICY

We reserve the right to change this privacy policy at any time. If our privacy practices change we will post the revised Policy to AccuLive and notify you by indicating the date that this Policy was last updated. We encourage you to check this Policy for information about revisions to our privacy policy.

INFORMATION COLLECTED BY HOMEWORKHELP.COM

We collect two basic types of information. Personal information is information that is directly associated with a specific person or entity such as a member’s name, address, telephone number, e-mail address, or information about activities or prior experiences that is directly linked to that person.

Our definition of personal information does not include “aggregate” information. Aggregate information is data we collect about a group or category of services or user from which individual user identities have been removed. Aggregate data may include anonymous demographic information such as country of origin, citizenship, ZIP code, age, gender, preferences and survey information. In other words, how you use Homeworkhelp.com may be collected and combined with information about how others use Homeworkhelp.com, but no personal information will be included in the resulting data. Aggregate data helps us understand trends and our user's needs so that we can better consider new features or otherwise tailor our Site. Demographic and profile data collected at our site enables us to tailor our visitor's experience with Homeworkhelp.com, showing them content that we think they might be interested in, and displaying the content according to their preferences. This information is shared with third parties on an aggregate basis only.

CHILDREN'S GUIDELINES

We do not allow minors (younger than 18 years old) to join Homeworkhelp.com community without the consent of their parent or legal guardian. Users must certify that they are 18 years old or older, or have the consent of their parent or legal guardian to sign up.

When children under age 13 attempt to sign up with Homeworkhelp.com, we have a four-step process in compliance with COPPA (the Children's Online Privacy Protection Act) and enforced by the FTC (Federal Trade Commission).

1. When prospective members click to sign-up, they must enter their age.
2. If the prospective member checks under the age of 13, he or she is directed to an explanation of COPPA and a downloadable parental permission form before any personal information is requested. Prospective members age 13-17 cannot enter personal information without certifying that they have a parent's permission.
3. Members under the age of 13 must download the parental permission form and fax or mail the completed form to:

Fax: 510-252-9987
Attn: Parental Permission.

Mail: Homeworkhelp.com
47000 Warm Springs Blvd #107
Fremont, CA 94539
Attn: Parental Permission

4. Once we've received the consent form and have verified permission via a phone call to the parent, we'll authorize Homeworkhelp.com membership for the child.
H4 Digital, Inc. does not share personal information about users under the age of 13 with third parties, and we do not sell or rent personal information about any of our users, regardless of age, without their consent. In addition, H4 Digital, Inc. will not send any direct email offers to users who indicate they are under the age of 13.

HOMEWORKHELP.COM INFORMATION COLLECTION PRACTICES

Information You Give Us.

We collect information you give us when you visit Homeworkhelp.com, or use the Homeworkhelp.com System, and provide information to us. Examples include the following:

  • Contact, Registration, and Transaction Information: Homeworkhelp.com’s registration form requests parents' contact information (like their name and email address), financial information (like account or credit card numbers), and demographic information (like their zip code, age, or income level). may also provide users the ability to purchase products and services. Homeworkhelp.com’s order form allows members to request information, products, and services. We collect purchaser's contact information (like their name and email address), financial information (like their account or credit card numbers), and demographic information (like their zip code, age, or income level).
    If you are a tutor, we request more extensive information, such educational history and employment history, for use in your application for membership, and for creating your profile. All information you provide is provided to us at your initiative.
    All members may decline to share information with us by not registering with Homeworkhelp.com.
  • Submissions and Customer Service: From time-to-time we may post surveys, contests or sweepstakes on , which may request demographic information and member information. Participation in these requests is completely voluntary. Also, we may collect information that identifies you personally when you send us comments, questions or suggestions.

    For contests, we may ask for mailing addresses and e-mail addresses in order to send prizes to winners or to clarify information about contest submissions (such as notifying a user that his or her submission was not fully transmitted, and asking the user to send it again). Children under 18 years of age must have the consent of their parent or legal guardian to provide online or offline contact information on contests or surveys. This contact information is used for purposes of the contest or survey only. Contestants are only identified online by their first name and first initial of their last name. Children under 18 years of age must also have the consent of a parent or legal guardian to receive any prizes that they may win in contests.

  • Tutoring Feedback Forms: Our online feedback forms collect user information for the sole purpose of evaluating tutor performance, or submitting comments and suggestions about Homeworkhelp.com. Information contained in these feedback forms may be posted online, but will not identify any member personally.
  • Automatically Collected Information. We automatically receive certain types of information whenever you interact with us. For example, when you visit Homeworkhelp.com or use the Homeworkhelp.com System, our systems may automatically collect information such as your IP address, the type of browser you use, your computer's operating system, the address of a referring web site, and the time and date of your visit.
  • Cookies: Cookies are small text files placed on your hard drive by a web site when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. In general, we may use cookies to collect information so that we can determine how to improve our site by seeing which areas and features are most popular; to personalize Homeworkhelp.com and improve the Homeworkhelp.com experience; and to complete transactions you have requested. We may also use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site. Most browsers automatically accept cookies as the default setting. You can modify the setting to reject cookies or to prompt you before accepting a cookie from the sites you visit by editing browser options. If you decide not to accept our cookies, you will still be able to access those parts of Homeworkhelp.com available to the general public but you may not be able to use some of Homeworkhelp.com’s features or services and you may have a less satisfactory experience.
  • Monitoring and Recording of Tutoring Sessions: We monitor and record all tutoring sessions on the Homeworkhelp.com System, and store and maintain all information or content disclosed by students and tutors on the Homeworkhelp.com System for future Homeworkhelp.com purposes, including evaluation of tutors' performance, future course content and evaluation, and investigation of student complaints. We strongly encourage you to exercise caution when deciding to disclose personal information in any tutoring session. If we use, post or disclose any information collected from these tutoring sessions for any such purposes, we will only use such information in accordance with this Policy and will not identify any member personally, except as allowed pursuant to this Policy.

HOMEWORKHELP.COM USE OF PERSONAL INFORMATION

Internal Use of Personal Information.

In general, we use personal information internally to serve our users and enable them to join Homeworkhelp.com and use the Homeworkhelp.com System. By filling out a contact form or registering at Homeworkhelp.com, you give consent for us to contact you via email, and other methods of contact as provided to us, to enable us to provide communications or Homeworkhelp.com services to you. For example, we use personal information to provide services or complete transactions you have requested, to respond to customer support inquiries, to anticipate and resolve problems with Homeworkhelp.com, and to create and inform you of new services from Homeworkhelp.com that better meets your needs.

We use user contact information from the registration form to send the user information about Homeworkhelp.com and promotional material. Financial information that is collected is used to bill the user for products and services. Contact information from the order form is used to send orders, information about Homeworkhelp.com, and promotional material to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services.
 

Disclosure of Personal Information.

We do not sell, rent or share personal information with third parties without your prior consent except in the limited circumstances described in this Policy. The following section describes these disclosure circumstances more fully:

  • Homeworkhelp.com Transactions: We may share personal information with third-party vendors who assist us in performing internal functions necessary to operate our business. These functions may include transmitting communications on our behalf, or assistance in fulfilling and responding to requests and orders that we receive from our users. For example, we may share personal information, such as contact or financial information with third party intermediaries such as shippers and credit card companies who use your information for the sole purpose of providing services to you. In all cases we limit the information shared with our third-party vendors to that which is necessary to carry out those functions, and do not share personal information with third parties for their marketing purposes without your prior consent.
  • Business Transfers: Information about our users, including personal information, will be disclosed as part of any merger or acquisition, creation of a separate business to provide Homeworkhelp.com or fulfill products, sale or pledge of company assets as well as in the event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.
  • Protection of Homeworkhelp.com and Others: We release personal information when we believe release is appropriate to comply with the law (e.g., a lawful subpoena, warrant or court order); to initiate, render, bill, and collect for amounts owed to us; if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay; or when necessary, in our sole discretion, to enforce or apply our policies or to protect our rights or property.

THIRD-PARTY LINKS OR CO-BRANDED SITES

Homeworkhelp.com may contain links to other sites. We provide links to other sites as a convenience to persons who visit Homeworkhelp.com. If you choose to use the services provided by those sites, you may be asked by those sites to provide certain personally identifiable information (some of which may, on an individual or aggregated basis, be shared with us). Please be aware that we are not responsible for the privacy practices of those sites, even though our name or logo may appear on those sites. We encourage you to be aware when you leave Homeworkhelp.com and to read the Privacy Statements of each and every Web site that you visit, as the privacy policy of those sites may differ from ours. This Policy applies solely to Homeworkhelp.com and the Homeworkhelp.com System.

NETWORK AND INFORMATION SECURITY

We use commercially reasonable efforts to protect your personal information. Our sites use 128-bit Secure Sockets Layer (SSL) encryption. SSL works with both Netscape and Internet Explorer browsers to encrypt and protect your credit card as it is transmitted to our site.

Your account information is accessible online only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of Homeworkhelp.com by any person using your password. Please advise us immediately if you believe your password has been misused. While we have taken efforts to guard your personal information, we cannot guarantee that your information may be not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others.

ACCESS AND CONTROL OF PERSONAL INFORMATION

Homeworkhelp.com provides users the following options for changing and modifying information previously provided:

  • Visit http://www.homeworkhelp.com/myaccount.htm

CHOICE/OPT-OUT

To stop receiving promotional communications from us, you may check the box on the order form that says that you do not wish to receive such communications.
You may also discontinue our promotional communications by any of the following methods:

  • You can send email to service@homeworkhelp.com
    Please note that we reserve the right to send you certain account and service-related communications relating to your membership in Homeworkhelp.com, such as customer service responses and other administrative messages, without any opt-out.

CONTACTING US

If you have any questions about this Policy, Homeworkhelp.com’s privacy practices, or your dealings with Homeworkhelp.com, you can contact:

Privacy Issues, service@homeworkhelp.com